ZEROREZ® carpet cleaning services franchise owners consistently utilize the services of relationship
management company, Listen360. This company allows us to gather data from
customer surveys and focus on how we can improve our customer service from a customer’s
point of view.
Through the use of surveys,
Listen360 analyzes data and gives us a clear picture of what areas of our
business are working in our favor, and where there is room for improvement.
This invaluable tool will help us in our mission to become the most trusted
provider in the industry as we focus on listening to our customers and acting
quickly to correct any negative feedback received.
The software is cloud
based, and alerts us any time there is negative feedback so that we can address
the situation both quickly and efficiently and retain our customer loyalty.
Identifying our most loyal customers is also made easy through the program,
which sends them a request to leave us feedback on popular social networking
sites, or review sites like Google+ and Yelp. This in turn helps us find more
customers and build our loyalty rates further.
To learn more about the
ZEROREZ® carpet cleaning franchise opportunities offered through the US, visit
our website www.zerorez.com.
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