We have all been in the
situation where we have received horrible service, and we tell everyone we
know-whether in person or online somewhere. Word spreads like wildfire, and
soon all of our friends and family are avoiding the same business that wronged us.
What about positive
reviews? When was the last time you were so surprised by a business that you
sang them praises on social media?
The truth is, that customer
reviews do matter. Before you consider purchasing a carpet cleaning franchise
for sale, consider these facts:
- Customer reviews have a direct correlation with revenue. In a study published by Yelp, restaurants that had higher reviews received more revenue and new business.
- Online reviews carry far more weight than any other form or marketing communication. Customers trust other customers, and positive reviews on your franchise can turn browsers into buyers.
- When it comes to services offered by a carpet cleaning services franchise, customers are willing to pay more to a company with an excellent rating over those with a good one.
- Positive reviews account for a 74% increase in product conversion.
- Customer reviews increase a franchises customer loyalty rates by 18%
- A negative review that is responded to quickly and efficiently will result in that customer being a repeat customer 95% of the time.
When it comes to purchasing
a franchise, don’t even think about it until you have found out what your
potential customers are saying about the brand. For more information on a
carpet cleaning franchise for sale through ZEROREZ®, visit our website www.zerorez.com
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