Improving Customer Service, One Survey at a Time

ZEROREZ® carpet cleaning services franchise owners consistently utilize the services of relationship management company, Listen360. This company allows us to gather data from customer surveys and focus on how we can improve our customer service from a customer’s point of view.

Through the use of surveys, Listen360 analyzes data and gives us a clear picture of what areas of our business are working in our favor, and where there is room for improvement. This invaluable tool will help us in our mission to become the most trusted provider in the industry as we focus on listening to our customers and acting quickly to correct any negative feedback received.

The software is cloud based, and alerts us any time there is negative feedback so that we can address the situation both quickly and efficiently and retain our customer loyalty. Identifying our most loyal customers is also made easy through the program, which sends them a request to leave us feedback on popular social networking sites, or review sites like Google+ and Yelp. This in turn helps us find more customers and build our loyalty rates further.

To learn more about the ZEROREZ® carpet cleaning franchise opportunities offered through the US, visit our website www.zerorez.com.

How Do Customer Reviews Affect a Carpet Cleaning Services Franchise? In More Ways Than You Might Think.

We have all been in the situation where we have received horrible service, and we tell everyone we know-whether in person or online somewhere. Word spreads like wildfire, and soon all of our friends and family are avoiding the same business that wronged us.

What about positive reviews? When was the last time you were so surprised by a business that you sang them praises on social media?

The truth is, that customer reviews do matter. Before you consider purchasing a carpet cleaning franchise for sale, consider these facts:

• Customer reviews have a direct correlation with revenue. In a study published by Yelp, restaurants that had higher reviews received more revenue and new business.

• Online reviews carry far more weight than any other form or marketing communication. Customers trust other customers, and positive reviews on your franchise can turn browsers into buyers.

• When it comes to services offered by a carpet cleaning services franchise, customers are willing to pay more to a company with an excellent rating over those with a good one.

• Positive reviews account for a 74% increase in product conversion.

• Customer reviews increase a franchises customer loyalty rates by 18%

• A negative review that is responded to quickly and efficiently will result in that customer being a repeat customer 95% of the time.

When it comes to purchasing a franchise, don’t even think about it until you have found out what your potential customers are saying about the brand. For more information on a carpet cleaning franchise for sale through ZEROREZ®, visit our website www.zerorez.com

The Advantage of a Franchise

Many entrepreneurs who enter the carpet cleaning industry have found that choosing a carpet cleaning services franchise over an independently owned carpet cleaning business for sale is the better option. Here are the reasons why:

1. A carpet cleaning services franchise has the added benefit of being backed by a national brand. It takes time to build a brand that customers trust, and by choosing a franchise, that has already been done for you.

2. Training and support are huge when it comes to starting a business. It could be the difference between making your business successful quickly and making mistakes that could have been avoided if you had chosen to franchise. ZEROREZ® offers its franchise owners two weeks of training at the national headquarters, and one week of training at your new location.

3. Exclusivity. When you chose to purchase a carpet cleaning business for sale from ZEROREZ®, you are granted an exclusive territory where no other ZEROREZ® franchise owners will be working. A an independently owned company, you are competing not only with ZEROREZ®, but you also have to find a way to stand out among all the other carpet cleaning businesses in your area.

4. Marketing matters. When it comes to running a small business, the only way to succeed is by having customers. When you choose to franchise, you benefit from national marketing resources, and also receive marketing training, an optimized website, and help is available when you need it. What independent business owner can claim the same?

When you are considering entering the carpet cleaning industry, franchising just makes more sense. To learn more about franchise opportunities with ZEROREZ®, visit our website www.zerorez.com

Top Reasons Why ZEROREZ Should be Considered Among Commercial Cleaning Franchise Options

The commercial cleaning industry has experienced explosive amounts of growth over the past decade, and according to Entrepreneur Magazine, is one of the fastest growing industries in the US. What makes these franchise options so popular?

The leading commercial cleaning franchises offer entrepreneurs a flexible schedule, a profitable business, and the ability to operate out of a home office. Recently, the buzz word touted from top franchises is “Eco-Friendly,” as they describe their cleaning processes, and appeal to consumers in search of a greener clean.

ZEROREZ® carpet cleaning services franchises fit within these same parameters. Our franchise owners enjoy a business that can be run from home, a flexible schedule, and the opportunity to promote our eco-friendly cleaning service.

ZEROREZ® does not use any toxic chemicals in our cleaning process, as these chemicals tend to leave behind a sticky, soil-attracting residue that leaves carpets looking dirtier, faster. Instead, we offer our clients The Right Way to Clean® by using our Empowered Water™ to act like a detergent, and remove even the toughest stains from the carpets.

Though ZEROREZ® may not be the first company that comes to mind when you think of commercial cleaning franchises, we are a viable option. To learn more about a  ZEROREZ® carpet cleaning services franchise, visit our website: www.zerorez.com.

Why Choose ZEROREZ® as Your Carpet Cleaning Services Franchise?

If you have ever thought about owning a carpet cleaning services franchise, there is no better time than now to learn about how to start a carpet cleaning business with ZEROREZ®.

ZEROREZ® is building on the success they experienced in 2015 and is continuing to expand in 2016. Our mission is to become the most trusted provider in the carpet cleaning industry. But, how do we do this?

We offer a revolutionary way to clean carpets with our patented cleaning system. Through the use of our Empowered Water™, we are able to clean without the use of toxic chemicals that get left behind a create a sticky soil-attracting residue and make carpets appear dirtier faster. Our water acts like a detergent to remove soils and stains from the carpet fibers, and even removes soils left behind by other cleaning companies.

ZEROREZ® also offers the security and stability of being backed by a nationally recognized brand, as well as all the training support and marketing assistance needed to get your business of the ground. We value a franchise culture of sharing and collective improvement.

To learn more about a carpet cleaning services franchise with ZEROREZ®, visit our website, www.zerorez.com